Help Center

Of course we do!

We've partnered with TrustedSite, Google and JudgeMe to conduct independent reviews of every order we process. This ensures that our customers are given the chance to voice their unfiltered opinions.

We currently have a greater than 99% satisfaction rating with our customers, which you can confirm here. Additionally, you can review our latest testimonials and product reviews near the footer of our website, indicudual product reviews on product pages and the latest product reviews here.

After an order is placed, our partners will send each customer a request to provide a review for their order. If the request is not responded to, a follow-up email will be sent again at a later date. Partnering with these trusted third-parties ensures that each review can be trusted and verified.

You order's status will vary depending on the day your purchase was made and the shipping method that was chosen.

For example, an order placed with shipping method of 'Delayed Processing: 7-14 Business Day Arrival (M-F)' will typically arrive within 7-14 business days of your payment clearing.

As a reminder, business days are Monday through Friday, and do not include holidays.

To get the latest update on your order:

• Log into the account you created at checkout here. 
• If you did not create an account at checkout, and instead checked out as a guest, you can check the status of your order via the link in your order confirmation email. Be sure to check your spam folder if you cant find the email.

Very good condition products are in great, used condition. The majority of the games, consoles and accessories we sell are used, and upwards of several decades old. therefore, a mint/new condition should not be expected. Minor cosmetic flaws (scratches, discoloration, chips) are common due to the age and nature of the product.

Cosmetically flawed products may have chips, scratches, discoloration or other cosmetic issues. They are tested and guaranteed to work just like our very good condition products. However, due to cosmetic flaws, we offer the product at a discounted price. They are a great option for those who aren't collectors and just want to play their favorite games!

As a reminder, all of our items are tested and guaranteed to function as intended, unless specifically noted otherwise.

We accept Visa, Mastercard, Discover, American Express, Apple Pay and PayPal.

Yes. Installment payments are available through PayPal. You can choose this option by selecting PayPal at checkout and selecting the "Pay in 4" option. 

• Orders placed with paid shipping typically ship within two business days.
• Orders placed with free shipping (Delayed Processing: 8-14 Business Day Arrival (M-F)) may experience delays in handling/processing and order tracking, but typically arrive within 8-14 business days.

As a reminder, business days are Monday through Friday, and do not include holidays.

Yes. We offer numerous shipping options with varying estimated transit times, ranging from as quick as 1-2 business days (estimated), to as slow as 8-14 business days (estimated). Choose the shipping method that suits your needs. As a reminder, transit times for shipping do not include our 1-2 business day handling period.

The transit times for our available domestic (USA) shipping methods can be found below. You can view our full shipping policy here.

Shipping carriers do experience occasional delays. Unfortunately, there isn't much that can be done about it. It is for this reason that we advertise transit times as estimates. As a reminder, Your Gaming Shop is not responsible for carrier delays.

Cartridge read issues are quite common, but can often be easily resolved. These issues are typically caused by a dirty cartridge slot or a dirty or damaged cartridge.

To troubleshoot cartridge read issues, click here.

Disc read issues are quite common, but can often be easily resolved. These issues are typically caused by a dirty or damaged lens or a dirty or damaged disc

To troubleshoot cartridge read issues, click here. 

To submit a warranty claim, please follow the steps below. Any deviation from the steps, including a spelling mistake in the subject line, may result in a warranty not opening. For full details, click here.

To initiate your claim, email sales@yourgamingshop.com with the following:

• Subject: Warranty/Return - Order #xxxxxx (where xxxxxx is your order number)
  
• Body: Please include your name, order number and, if applicable, a thorough description of the symptoms you are experiencing with your item.
• Attachments: Any pertinent photos or relevant documentation.

Within 48 hour, a representative will evaluate your claim and provide you with the outcome. This response may include troubleshooting steps, acceptance/denial notification, return shipping address, or return label.

Due to the nature of the used video game industry, we do not accept returns. However, all of our used and refurbished products are covered for defects by our 180 day warranty. Any products returned for reasons including, but not limited to, invalid address, return to sender, rejected, etc. shall incur our restocking fee. For full details, please click here.