COVID-19 Impacts on Shipping and Handling

Although these are unprecedented times, we, along with our shipping partners, are working hard to keep your gaming experiences happening. Below you will find information regarding the current delays impacting handling, shipping and customer service. 

 

Handling:

Handling time, which is typically up to two business days, may be extended in some cases. Selecting a priority or expedited service will move your order up to the front of the queue - first class or ground services are not priority/expedited services.

 

Shipping:

USPS - Effective April 17, 2020: 

Priority Mail’s two and three day service commitments now will be extended to three and four days respectively.

First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.

 

UPS - Effective March 26, 2020:

Suspension of UPS Service Guarantee (UPS Money Back Guarantee) for all shipments from any origin to any destination.

"The majority of our services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our Service Guarantee in light of  overall Coronavirus uncertainties, we remain committed to providing timely and reliable service"

 

DHL - Effective April 1, 2020:

"Effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge."

CUSTOMER SERVICE:

Due to a decrease in staffing and an increase in orders, customer service may be temporarily unavailable. We assure you that we are working at maximum capacity to provide you with the best customer service we are able to under these unique conditions.